Your privacy is not merely a legal obligation to us — it is a moral responsibility. This document clearly explains how v98 collects, uses, and protects the personal information of every user in Malaysia.
User privacy is not a checklist to tick off — it is an active system we maintain every day with the utmost commitment.
All data transmitted between your browser and v98's servers is protected with industry-standard 256-bit SSL encryption. This ensures no third party can intercept or read your information in transit.
User personal data is stored in databases isolated from the gaming systems, with additional encryption layers. Access to this data is restricted to authorised personnel with a legitimate business need.
V98's internal access control system ensures each staff member can only access data relevant to their scope of work. All access is logged and automatically monitored to detect any unusual activity.
V98 has never and will never sell, rent or trade users' personal data to any advertising company or data broker. Your data belongs to you — not a business commodity of ours.
V98 operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect users' rights to access, correct, and request deletion of their personal data at any time.
In the event of any security incident involving user data, v98 is committed to notifying affected users within the timeframe required by law, along with the remedial actions taken.
This Privacy Policy is published by v98 and applies to all users who access or use the platform, website and services provided under the v98 brand. This document clearly outlines the types of data we collect, the purpose of collection, how it is stored, the protections we apply and your rights as a user.
By registering an account or using any part of the platform v98, you give us your consent to process your personal data in accordance with the terms stated in this Privacy Policy. We encourage you to read this document thoroughly and contact us if any section is unclear or requires further clarification.
Applicable Scope: This policy covers all methods of interaction — including via web browser, mobile app, customer support communications, and all financial transactions conducted through the v98 platform.
v98 collects personal data in two main categories — information you provide directly and information collected automatically while you use the platform.
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity | Full name, date of birth, identification number | Account registration & KYC |
| Contact | Email address, phone number | Account registration |
| Financial | Bank name, account number, transaction history | Deposits & Withdrawals |
| Technical | IP address, device type, browser, general location | Automatically upon access |
| Behaviour | Games played, session duration, wagering patterns | Platform system logs |
| Communications | Support chat history, complaints, enquiries | Customer support interactions |
We only collect data necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or users' religious beliefs.
Every piece of data collected by v98 has a clear and specific purpose. We do not process data for purposes not disclosed to users:
Important: v98 does not use user data to build advertising profiles sold to external parties. Any use of data for marketing communications is limited to v98's own promotions and only to users who have given their consent.
User data security is the top priority for v98. We consistently invest in security infrastructure that reflects the latest industry standards:
While we take all reasonable precautions, no system can be guaranteed 100% secure against all cyber threats. We encourage users to also take their own protective measures, such as using strong passwords and not sharing login credentials.
v98 does not sell or trade users' personal data. However, in the following limited situations, data may be shared with trusted third parties:
All third parties that receive v98 user data are required to comply with privacy standards at least equivalent to this policy, and are prohibited from processing such data for any purpose other than those agreed upon.
Platform v98 uses cookies and similar tracking technologies to enhance the user experience, ensure session security and understand platform usage patterns.
Types of cookies used at v98 include:
You can manage your cookie settings through your browser settings. Please note that disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features properly.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and internal policies v98, you have the following rights regarding your personal data:
To submit any request relating to your privacy rights, please contact the customer support team v98 through the provided channels. We will process requests within the timeframe stipulated by law.
v98 retains users' personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
When the retention period expires or upon a valid request, data is securely deleted or anonymised using methods that ensure it cannot be recovered.
Platform v98 is intended solely for individuals aged 18 and above. We do not knowingly collect, store or process personal data of children or individuals under the age of 18.
Should we discover or be informed that a child's data has been inadvertently collected, we will take immediate action to delete that data and close any associated accounts. Parents or guardians who suspect their child has registered on this platform are advised to contact us immediately.
v98 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or the technologies we use. Any significant amendments will be communicated to users via a prominent notice on the website or by email.
The "Updated" date at the top of this document indicates the current version of the policy in effect. We encourage users to review this page periodically to stay informed of the latest policy.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy, the v98 customer support team is available to assist you 24 hours a day, 7 days a week. All privacy inquiries are handled with complete confidentiality.
Join a community of Malaysian players enjoying over 500 games on a platform that is secure, transparent, and genuinely committed to protecting your data.
Questions? Check Our FAQ or read Terms and Conditions.